At Joyride Snowboards, we aim to get your gear to you as quickly and safely as possible.
Processing Time:
• Orders are typically processed within 1–3 business days.
• Custom or personalized orders may take longer; estimated processing times will be noted at checkout.
Shipping Rates & Delivery:
• Standard shipping is calculated at checkout based on your location and order size.
• Estimated delivery times:
• Domestic (within the U.S.): 3–7 business days
• International: 7–21 business days, depending on customs processing
• Expedited shipping options are available at checkout.
Tracking Your Order:
Once your order ships, you will receive a confirmation email with tracking information. Please allow 24 hours for tracking updates to appear.
Shipping Restrictions:
• Currently, we do not ship to P.O. Boxes for oversized items.
• Certain international locations may have additional restrictions or fees.
Returns & Exchanges Policy:
Your satisfaction is our priority. If you are not completely happy with your purchase, we’ll make it right.
Return Eligibility:
• Items must be returned within 30 days of delivery.
• Items must be in new, unused condition, with original tags and packaging intact.
• Custom or personalized items are non-returnable unless defective.
How to Return an Item:
• Contact our Customer Service team at support@joyridesnowboards.com with your order number and reason for return.
• You will receive a Return Authorization and instructions for shipping your item back.
• Ship the item securely with a traceable shipping method.
Refunds:
• Once your return is received and inspected, a refund will be issued to your original payment method.
• Refunds typically take 5–10 business days to process.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.
Exchanges:
• Exchanges for a different size or model are processed as a return followed by a new order.
• Contact Customer Service to initiate an exchange.
Defective or Damaged Items:
• If your order arrives damaged or defective, please contact us immediately.
• We will provide a replacement or full refund at no additional cost.
Contact Us:
For questions about shipping, returns, or exchanges, email support@joyride-snowboards.com or call 1-800-JOY-RIDE.
